Purchasing Process and After-sale Services
Ginkgo provides satisfying after-sales services to customers.
Before ordering hot stamping foil, please check if your product is standardized or customized. If standardized, we will send you samples for confirmation. Please provide a sample if it's customized, we will further send you a proof sample and confirm product specification with you. The following provides the notice of purchasing process and after-sale services.
Sample Making
1. Making a sample is free of charge.
2. Minimum Order Quantity:
In stock - no MOQ limitation.
Out of stock - has MOQ limitation, please contact sales representatives for further confirmation.
3. Manufacturing and Shipping: 15 working days; in-stock product shipping: 2 working days. (Shipping time is excluded in the above time frame.)
Payment Terms
Per agreement / quotation between two parties.
Shipping Options
Sent by express, via sea freight, or air freight.
After-sale Services
Ginkgo offers complete after-sale services as we aim to gain clients' trust.
♦ Professional team to deliver services based on profound knowledge.
♦ Solving your problems swiftly. With good reputation among all industries, we become our clients' most reliable partner.
1. Free Advisory Services: Termless after-sales advisory services to answer all your product related questions anytime.
(Please provide video, picture, model number, substrate, and product related information.)
2. Term of Warranty: It is suggested to use the product within 6 months. If any questions, please inform us within six months after delivery date.
3. Color Deviation: We use colorimeter (X-rite Ci6x spectrophotometer) for testing, ± 3.5% is acceptable and could not be the reason for requesting to return/exchange products.
4. Incorrect Specification: Please contact us if any mistakes attributable to us regarding product specification.
